Files are not displaying in New Content Experience

Question

I'm not sure if this is normal behavior for the new content experience, but uploaded files are not displaying. Instead, they automatically download. And even if I upload a Word doc, it auto-downloads as a pdf. I can then download it as a word doc by clicking on the download icon, but nothing else loads. I can't read the document in Content.

Is this normal?

Nicole.d.444 · Answer

Thanks! Will do!

Ashwin.R.60 · Answer

Hello Nicole

Thank you for reaching out to the Brightspace Community.

Based on your description, this does not look like a normal behavior. Any document uploaded, either a Word doc or a PDF would be rendered and visible in the Contents which can be downloaded using the “Download” option.   I think it would be a good idea to create a support case with more details as it appears this issue requires more investigation.

We look forward to hearing from you through the support case.

Kind Regards,

Ashwin Ravi