Files are not displaying in New Content Experience

Nicole.d.444 Posts: 2 🌱

I'm not sure if this is normal behavior for the new content experience, but uploaded files are not displaying. Instead, they automatically download. And even if I upload a Word doc, it auto-downloads as a pdf. I can then download it as a word doc by clicking on the download icon, but nothing else loads. I can't read the document in Content.

Is this normal?


  • Ashwin.R.60
    Ashwin.R.60 Posts: 26

    Hello Nicole

    Thank you for reaching out to the Brightspace Community.

    Based on your description, this does not look like a normal behavior. Any document uploaded, either a Word doc or a PDF would be rendered and visible in the Contents which can be downloaded using the “Download” option.   I think it would be a good idea to create a support case with more details as it appears this issue requires more investigation.

    We look forward to hearing from you through the support case.

    Kind Regards,

    Ashwin Ravi

  • Nicole.d.444
    Nicole.d.444 Posts: 2 🌱

    Thanks! Will do!