Menu Icon Missing on Brightspace Pulse app on iPhone 15 Pro iOS 17.0.3, unable to log out of pulse

Bill.E.138
Bill.E.138 Posts: 3 🔍
edited October 2023 in Communicate - Engage with Your Students
The menu icon is missing from the Pulse app on my iPhone 15 pro iOS17.0.3 and I am unable to log out of the Pulse app. I have to delete the app to get logged out. Any ideas?

Bill
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Answers

  • Ivan.N.979
    Ivan.N.979 Posts: 4

    Hello Bill,

    Thank you for contacting us through the Brightspace community!

    Have you tried to update the application to see if it resolves the issue?

    Ivan

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  • Bill.E.138
    Bill.E.138 Posts: 3 🔍

    Yes, I have updated the pulse app. The app worked fine before I got my new phone. Since this is now on iOS 17.0.3 and not the 16.x.x iOS I believe there will need to be an adjust made to the Pulse app to correct the issue.

    Bill

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  • Ethan.D.435
    Ethan.D.435 Posts: 5

    Hey Bill, we've had a few updates to the Pulse app in the past month, can you confirm that you're on version 2.2310.532 and try again?
    Also there's 2 methods of signing out (if for some reason 1 is giving you issues)
    - Long pressing your account in the left pull-out bar (clicking the menu icon)
    - In settings logging out of all accounts

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