I'm having trouble adding image to a discussion thread

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I'm confused as to why I cannot add an image to a discussion thread. I've gone through all of the correct steps as far as i am aware, but cannot seem to get it to work. Can you help?

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  • Ricardo.S.110
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    Hi @Denise.J.219

    Thanks for reaching us through the Brigthspace Community.

    I assume you are trying to insert your image through the function below:

    Are you getting any error messages? What file type are you trying to insert? Your image file size cannot exceed 2 Gb.

  • Denise.J.219
    Denise.J.219 Posts: 4 🔍
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    At home I'm working on a Mac - it's a new one, so I'm not sure what is going on. Today at work, I was able to add one, but here we are Windows based. I checked to be sure that mac was compatible and all I saw indicated it was. Any ideas? Thanks. Denise

  • Ricardo.S.110
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    Thank you for your reply, @Denise.J.219!

    Mac and its Safari browser are indeed compatible. A good way to keep isolating the issue is to try using Chrome on your Mac - in case you were experiencing the issue on Safari.

    Please let us know how it goes.

  • Denise.J.219
    Denise.J.219 Posts: 4 🔍
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    I have only been using Chrome om my Mac for this. Denise

  • Ricardo.S.110
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    Hi @Denise.J.219

    Thanks for your reply.

    Are you getting any error messages when attempting to upload your image to the discussion thread?