We have users who are experiencing issues with the Pulse app on their tablets and smartphones where the audio isn't loading when they play our scorm packages which are in the compatible format. Any ideas why this is happening?
Hi Heather, Make sure the users are running the latest version of the Pulse App. Get them to check for updates in the app store and revisit the content if they haven't already done so. Double check the content plays as expected (for you) in a supported web browser on the desktop. Try and replicate the issue if you can on the Pulse App. If the issue persists best to open a case with the Support team. Provide them with:
Hope this helps!
Thank you, Chris! Your response if very helpful. We have already placed a support ticket and are waiting for more information back. Thanks again!
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