Accessing the Product Idea Exchange

Hello! I am having problems accessing the PIE - when I click the quicklink, I get this message:

"There was a problem processing your authentication."

I have done the single sign on already, not sure if that is part of the problem? Is there a separate login for the PIE?


  • Andrea.B.236
    Andrea.B.236 Posts: 179 admin

    Hi @Patrick.B.989 ,

    Thank you for reaching out to the Brightspace Community!

    It appears there was a brief issue with your PIE access. Thank you for reaching out to us to let us know. We've made a fix, and would ask if you can log out of Community, log back in, and attempt to access PIE again.

    If you are still having issues with access to PIE, please reach out to us at and we will be here to troubleshoot!

  • Patrick.B.989
    Patrick.B.989 Posts: 2 🌱

    Thank you @Andrea.B.236 - I do have access now!