Chapter names will not appear on videos, but chapter timestamps are
I am working in New Content. I have uploaded mp4 files to MyMedia, and then added Auto-generated captions and chapters to the videos. Once the captions were generated, I edited them. They show up in the video. I then edited the chapter timestamps and added names. The timestamps appear, but the names do not when I embed the video on an HTML page using Insert Stuff > MyMedia> Choose the updated file.
I tried renaming the files, doing a hard refresh, etc. I have tried Optimizing them for Streaming.
One thing I do notice: when I go back to the file in MyMedia, it defaults to language: English - USA. When this language is the default, the chapter names do not appear in MyMedia either, though the Chapter timestamps do.
But, when first editing the video, I Auto-generated the captions using the language English - Canada. When I switch to that language when viewing the file in MyMedia, the caption text appears next to the timestamps. Not sure if it's referring to an English-USA version of the video, and how I get the Video to stop defaulting to that if that's what's happening?
This hasn't happened for other video files I've uploaded, auto-generated captions for, or edited. Thanks!