Error: "type": "about:blank"


We are using the BrightSpace API in our app. Recently, we are getting the following error in updating a user's info.

PUT /d2l/api/lp/(version)/users/(userId)
"OrgDefinedId": <string>,
"FirstName": <string>,
"MiddleName": null,
"LastName": <string>,
"ExternalEmail": null,
"UserName": <string>,
"Activation": { "IsActive": true },
"Pronouns": null

"type": "about:blank",    
"title": "Internal Server Error",    
"status": 500

any help would be greatly appreciated!


  • Rusha.S.831
    Rusha.S.831 Posts: 105

    Hello @Mohammad.Khoozani5344 ,

    Thank you for reaching out to us via Brightspace Community!

    Could you please verify the version you are using to send the API call and the parameters are correct, I am attaching an article that can help you here. If you still experience this issue, May I suggest you to submit a support ticket for us to further look into this issue?

    Kind Regards,

  • Hi Rusha,

    Thank you for your prompt response!

    I checked v 1.33 and 1.35 and for both i am getting the same error!

  • The version and obj we are sending has not been changed and the app was working properly. Now I ran into this error (in app & postman)!

    Could you please let me know where i can submit a ticket?