Ally Video Captions

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gerland@buffalo.edu
gerland@buffalo.edu Posts: 3 🌱
edited February 2023 in Accessibility

Hi,

My Ally report shows two (2) videos without closed captioning. However, both the videos it flags do indeed have closed captioning. Is this a known bug?

Thanks,

Jim...

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  • Andrea.B.236
    Andrea.B.236 Posts: 192 ⏸️ Inactive
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    Hi @Jim.Gerland3133 ,

    Thanks for reaching out to the Brightspace Community!

    I've found a few resources that may help you with using Ally, a third-party tool for Brightspace LMS. One, is an Ally FAQ that specifically discusses video closed captioning. In their FAQ, a consideration they highlight is:

    •  Any YouTube video with auto-generated captions is considered "not captioned" in the Institutional Report.

    The FAQ goes into additional considerations for Closed Captioning. We recommend connecting with Ally Support for any additional issues, as well. I hope this can help!