Ally Video Captions

Options Posts: 3 🌱
edited February 2023 in Accessibility


My Ally report shows two (2) videos without closed captioning. However, both the videos it flags do indeed have closed captioning. Is this a known bug?



Best Answer


  • Andrea.B.236
    Andrea.B.236 Posts: 192 ⏸️ Inactive

    Hi @Jim.Gerland3133 ,

    Thanks for reaching out to the Brightspace Community!

    I've found a few resources that may help you with using Ally, a third-party tool for Brightspace LMS. One, is an Ally FAQ that specifically discusses video closed captioning. In their FAQ, a consideration they highlight is:

    •  Any YouTube video with auto-generated captions is considered "not captioned" in the Institutional Report.

    The FAQ goes into additional considerations for Closed Captioning. We recommend connecting with Ally Support for any additional issues, as well. I hope this can help!