My Ally report shows two (2) videos without closed captioning. However, both the videos it flags do indeed have closed captioning. Is this a known bug?
Hi @Jim.Gerland3133 ,
Thanks for reaching out to the Brightspace Community!
I've found a few resources that may help you with using Ally, a third-party tool for Brightspace LMS. One, is an Ally FAQ that specifically discusses video closed captioning. In their FAQ, a consideration they highlight is:
The FAQ goes into additional considerations for Closed Captioning. We recommend connecting with Ally Support for any additional issues, as well. I hope this can help!