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Course Merchant Support

About Course Merchant

Learn more about Course Merchant for course enrollment, registration, and e-commerce.

Documentation and Resources

Course Merchant is a shopping cart capable of integration into Brightspace™ by D2L.

Course Merchant is a search-friendly and brand matched e-commerce storefront that allows anyone, anywhere to seamlessly discover, browse, purchase, and self-enroll in your course offerings.

Documentation

Looking for Help?

For questions about your billing or account setup: Contact your D2L Customer Success Manager
Want help understanding the integration setting: Contact Course Merchant Support
Is your integration broken, or doing unexpected things?: Contact Course Merchant Support, or submit a ticket through the Approved Support Contact (ASC) Support Portal.
Want a demo?: Contact your D2L Customer Success Manager
Want to submit a product idea or feature request?: You can submit an idea to the Product Idea Exchange (login required)

Frequently Asked Questions

What Course Merchant editions are available?

There are two editions available. Further customizations are available too.

Lite Edition

Supply of a standard out-the-box version of Course Merchant
'Daylight' theme to match Brightspace standard theme
Staging and live server set-up with appropriate backup and specification
Integration with a currently supported payment gateway
Project Management for deployment
SSO into Brightspace (Note: SSO into any other platform, such as SAML or OIDC, has an additional cost)

Standard Edition

Everything in Lite edition
Store theme design to match Customer website or other reference
Project Management for Store design match and deployment
Course Merchant reporting layer

Customizations include functionality beyond the Lite and Standard editions. These can include additional SSO options, different user-interface workflows, different bundling and payment options and integrations beyond Brightspace. Please contact your D2L representative to discuss.

How is Course Merchant deployed/enabled?

Course Merchant live environments are a complete ecommerce store for the Brightspace LMS. A customer has a live environment and may have a staging environment too depending on the integration requirements. The environments are deployed to the same region as the Brightspace environment and ‘connect’ to Brightspace through Valence APIs.

Custom work or “design match” consulting for the Standard edition is developed on a client’s staging environment. When a client has signed off the content of the store, the changes are then deployed into the live environment.

What is included in the training?

Online training for 12 participants that covers all the following topics: An introduction to Course Merchant, Discounts and Coupon (Voucher) Codes, Accessing Sales Order Data and Data Export, an Introduction to the Course Merchant Reporting Layer, and Building Reports.

Lite Edition example agenda

Catalog Introduction
Essential Admin Access
Single Seat Test Purchase & Review Sales Order Data in Store
Browse Product List in Store
Create Product in Catalog
Create Voucher in Catalog
Buy Now Links and Voucher Codes

Standard Edition example agenda

Catalog & Reporting Layer Relationship - Overview
Essential Admin Access
Single Seat Test Purchase & Review Sales Order Data in Reporting Layer
Browse Product List in Store
Create Product in Catalog
Create Voucher in Catalog
Buy Now Links and Voucher Codes
Review Reports in Reporting Layer

Customers should discuss any customizations with their D2L representative.

What payment options exist?

Course Merchant supports numerous PCI compliant payment gateways and can support additional through the payment gateway interface. Course Merchant adheres to PCI best practices and does not store user payment details (such as credit card number).

A list of currently supported gateways can be viewed here.