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Hi @Sreelakshmi.N.546

Thank you so much for the quick response.

Hello @Francyne.M.8267!

I've been chatting with @Aasim.Y.704 regarding your question and what the best solution could be.

It doesn't seem that the Auditor tool is going to work for you, since it's not intended to have direct access to a course, nor do things like update grades.

There's a setup which may work for you, but it would require using sections within your courses, and creating a separate role for these sponsors. In each course where this type of setup is needed, you'd need to enroll your learners into a section along with their sponsor (you can enroll multiple learners into the same section who work with a single sponsor). That sponsor would then only have visibility into the learners in their section, and would not be able to see assessment items such as grades, assignments, quizzes, etc of learners in other sections who have their own sponsor.

Would this be a setup that could work for you? If so, I can provide details on what exactly you need to do to get it working!

Thanks
~Stephen

@Andrea.A.706,

Thank you very much for these two suggestions! I will pass them along to our Math Coordinator. You ROCK!!!

Hello @Venkata.G.6239,

You would be able to query the data platform via API to obtain the Course Access and Course Access Log (for Pulse access) datasets, which would list the dates that a learner has accessed a course, but you'd need to cross reference it with the Organizational Units dataset (to get the specific course information) and the Users dataset to match the user ID with the specific user.

The best dataset would be the advanced dataset named Learner Usage. This gives the most information and a single entry for each learner in each Course Offering. However, the advanced dataset would need to be run manually.

~Stephen

Hi Jessica,

Yes, I was able to replicate the behaviour if I impersonated the learner. If you login as the learner and complete the activity the completion etc is captured as expected.

Best to open a case with the D2L Support team to investigate the issue. They will can provide clarificaion on the expected behaviour, or identify if there is some other underlying issue.

Hope that helps!

We are troubleshooting a gradebook issue tied to a third-party LTI (FlatWorld) after multiple course copies/imports due to issues with course material/book, and I’m hoping to confirm the best cleanup approach without impacting existing student grades.

Situation:
• The original LTI links worked correctly in a previous term.
• The course was copied multiple times into new shells.
• Content items were removed using the three-dot menu in Content, but may not have been permanently deleted at the LTI level.
• Instructors also manually synced some assignments from the vendor tool and were advised to manually associate grade items in Brightspace.

What we are seeing now:
• Multiple grade item/columns being created for the same assignment.
• Some grade items are greyed out and cannot be deleted. (I believe Content may have been deleted without selecting Permanently Delete)
• Different columns are receiving different grades depending on which link syncs.
• Each time the external tool syncs, a new grade item may be created if it cannot find the original placeholder.

My working theory:
There may be multiple LTI content links or deployments still active. Each one appears to be searching for its original grade item association, and when it cannot find it, Brightspace recreates a new grade item.

Questions:

1. Is disabling duplicate External Tool Links the safest first step, or is there a better way to identify the “primary” deployment?
2. What is the recommended process for safely removing orphaned or externally managed grade items mid-term?
3. Is there a way to confirm which grade item is actively tied to the current LTI deployment before deleting anything?

Goal:
We want to consolidate back to a single grade item per assignment without breaking the integration or losing existing student grades.

Any guidance or best-practice workflows would be greatly appreciated. I have included a screenshot of the External Learning Tools links we currently see in this course under Admin Tools.

Thank you @Joey.S.348 that was very helpful and resolved the issue I was having!