By: Megan Shuker, Group Product Manager
End of Life Date: 20.24.07
What are SMS Notifications?
SMS (Short Message Service) notifications allow users to subscribe to select alert bell notifications so that they are forwarded to a mobile phone number.
Why are we doing this?
When we originally built our SMS notifications, the world was a different place. We didn’t all have smart phones! We built this using a technology service available from most providers, email to SMS. Now, this service is being deprecated by providers and we are experiencing not only inconsistent delivery times but also large-scale outages at some of the largest mobile providers in North America.
How can users get mobile push notifications without SMS?
Another difference from when we built our SMS notifications is that our mobile app, Pulse, wasn’t available. With Pulse, users can receive the same mobile push notifications as what were available via SMS.
Our email-based notifications are not going away, so users can still receive email notifications if subscribed.
How can I find out how my institution is utilizing these notifications?
Please reach out to your account team, and we can supply you with some data.
What will happen to stored phone numbers after this?
Personal Data will be deleted once it is no longer needed to send notifications.