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Reducing SPAM in Your Brightspace Email

The following are generic steps you can take to implement SPAM filtering rules on your email controller:

1. Determine what you classify as spam

Do you wish to block emails from an entire domain?
Do you wish to block emails from a source IP?
Do you with to block emails from one user address?
Do you wish to block emails containing certain information?

2. Determine what you want to do with these emails

Reject the emails reaching the recipient
Send the emails but mark them as SPAM
Do nothing

3. Implement the rules according to your spam filter settings

Login to your spam email controller or send the required spam settings to your service provider
Navigate to the spam rules or blocking settings within your software
Create a new rule and enter the predetermined rules for INCOMING mail or mail you RECEIVE
- Enter the domain name you wish to block
- Enter the IP address of the email source you wish to block
- Enter the email address of the user you wish to block
- Using the alternate conditions select the Subject Field rule and block emails where the subject is marked as [SPAM]
- Ensure that SPAM mail is dropped/rejected/bounced/denied at your software level, but valid emails are still received

4. Save the configuration setting

In addition to setting up a spam filter, starting as of the May 2023/Version 20.23.5 Release, you can report any emails sent from outside your organization as spam by clicking the Report Spam button, which forwards the email to D2L for analysis against our spam filters.