Partners Integrations

Users Were Not Synchronized Because They Are Assigned An Unsupported Role

Error: "xx users were not synchronized because they are assigned an unsupported role"

Access Virtual Classroom with a role that can create Virtual Classroom sessions
Create a new Virtual Classroom session
1. Give the session a title
2. Check the Now checkbox
3. Uncheck the option to Invite entire class
4. Save the meeting
Click the Actions icon next to the new meeting
Click Manage Invites
Click Sync Roster

Create a list of all Roles in your Brightspace instance, including cascading roles
1. Avoid listing the roles "Student", "Instructor", and "Administrator" (These are standard roles in Brightspace, and Bongo already has a proper mapping for these)
Next to each Brightspace role, indicate if the role should be recognized by Bongo as Educator or Student
1. Educator would be any role you expect may need to create a Virtual Classroom session
2. Student would apply to all other roles, regardless if they may access Virtual Classroom or not
Create a Support case with D2L Support, requesting Custom Role Mapping, and provide the list you created
Bongo will perform the role mapping on their side
Once completed, the error message should disappear

Note: this process may need to be followed periodically as new Roles are created in your Brightspace instance