URL Changes - FAQ
What is a URL?
A website URL is the address of a specific website on the internet. For your Brightspace learning environment, this is the web address users will see when logged in.
One URL (primary URL) is supported for site access and navigation. You can use additional URLs to reach the login page; however, all users are redirected to the primary URL after they are authenticated.
How many URLs can be in used to access a single Brightspace learning environment?
You may choose from two types of domains to host your site:
What types of URLs can be configured to access a Brightspace learning environment?
- A Brightspace-managed (Default) URL
- A Custom (Vanity) URL
Yes, your custom URL cannot be:
Are there any limitations on the use of a custom URL?
Note: as these are technical client-side considerations, it is an effective practice to involve someone from your team who is typically tasked and comfortable with managing domains.
- A root domain
- An alias A record
- The same as your mail domain, or used for anything mail-related.
- CNAMEd to another CNAME record
Yes, you may change your primary URL. In changing the URL, you may also decide to change from a Brightspace-managed (Default) URL to a Custom (Vanity) URL, or vice-versa. However, there are a host of technical considerations that must be accounted when changing the primary URL post-implementation.
Can a Brightspace learning environment URL be changed, or changed from one type to another?
There are a host of considerations and with that varying levels of complexity. Additionally, because a domain change is typically prompted by or surrounded with other branding requirements, there may need to be other changes coordinated.
How complicated is the process for changing a URL, and will D2L help coordinate this change?
Due to the nature of this change, URL changes are managed by D2L’s implementation services who will help to coordinate a smooth transition.
Some things you may want to consider before requesting a URL change:
What are some of the considerations one should consider before requesting a URL Change?
- Will your organization name be changing?
- Will any homepages, navbars, or content need to be re-branded?
- Will your mail domain be changing?
- Will any user information be changing (i.e. email addresses)?
Yes, as this change requires coordination with and oversight by our implementation services team, there is a charge.
Is there a charge to change the URL after the Brightspace learning environment has been configured?
To inquire about and/or purchase a URL change, please reach out to your client sales executive (CSE).
How much will it cost us to change the URL, or how might I go about purchasing a URL change?