Announcements
Learn about a day in the Life of a TAM- Article
This article sheds light on the various tasks undertaken by the Technical Account Manager throughout their day, emphasizing their efforts in meeting all client requests. To Read the article click on the link-Life of a TAM
Getting to Know the TAMs at D2L: Brightspace Community Session - Recording posted
The recording of the event showcasing the diverse roles of Brightspace Technical Account Managers (TAMs) within Optimization Services, as they cater to the specific requirements of K-12, Higher Ed, and Corporate sectors, is now available. Whether you're an educator, administrator, or corporate trainer, the insights…
New Optimization Services sub category in Customer Enablement!
You can now find blog posts and other articles in the new Customer Enablement Optimization Services sub category!
Welcome!
Welcome to the Optimization Services group where you'll find Announcements, Discussions, and Upcoming events. Bookmark this Discussion to receive an automated notification when new Optimization Services announcements are posted. To ensure you've got your notifications set up, we recommend you review the Notification…
Discussions
Mastering the Quiz Tool in Brightspace: 5 Essential Tips for Administrators
As an administrator, you're the go-to person responsible for managing Brightspace at your institution, and you're eager to harness the full potential of the Learning Management System (LMS). One of the standout features in Brightspace is its quiz tool, a powerful way to assess student learning. To help you make the most of…
Bilingual course creation
Good morning, I am not sure if this is the right group to ask my question. I am new to Brightspace and have been trying to find out how to make bilingual courses. Our current courses are in Moodle and are bilingual. What I mean by this is that content in both French and English is contained with content pages and questions…
Using randomization in quizzes
The members of the Optimization Services team are focused on continuous improvement and finding the best way to achieve your goals in Brightspace. Zeroing in on quizzes, @Janet.W.813, @Stephen.R.50, and @Natasha.B.837 brainstormed and documented the ways Instructors can use randomization in quizzes. This information was…
Top 5 Tips for Brightspace Administrators on Effective Troubleshooting
Troubleshooting is an essential skill for Brightspace administrators, as it plays a crucial role in maintaining a seamless learning management system (LMS) experience for learners and instructors. From resolving technical challenges to addressing user concerns, administrators must be adept at identifying and remedying…
New Blog Post: Leveraging User Attributes in Brightspace Data Set Reporting
Please see the latest Community Product Blog post on Leveraging User Attributes in Brightspace Data Set Reporting. This walks through the steps of downloading data sets, organizing the CSV files, importing the data into Microsoft Excel using Power Query, Pivoting the data and creating a tabular report that can be filtered…
Unlocking the Power of Data: Join Our Exclusive Data Series on Brightspace
In today's ever-evolving educational landscape, data plays a pivotal role in shaping the future of learning and instruction. Whether you're an educator, administrator, or edtech enthusiast, data-driven insights are your key to fostering better educational experiences. We're excited to introduce an exceptional opportunity…
New Blog Post: Introducing Optimization Services and Learning Analytics
Throughout D2L's 24-year history, we’ve always prioritized the needs of our valued customers. With the aim of better serving you, we're thrilled to announce the launch of our new Optimization Services Department and Learning Analytics team. Join us at #D2LFusion 2023, where we’ll be sharing these exciting updates and more.…
New blog post available!
Check out the new Understanding the Professional Services within Technical Account Management blog post in the new Customer Enablement Optimization Services sub category!
