ASC Resources
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Approved Support Contacts: Create a Case or Service Request
Video: ASC Homepage Navigation Where is the ASC Homepage? Once you have registered for a Single Sign on Account for the Community, log in and then access the ASC Homepage from the new Community by following these steps: 1. Log in to the Community. 2. Select the ASC Homepage button from the Community homepage to connect to…
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Client Availability Dashboard - Terms and Conditions
This system status dashboard (the "Client Availability Dashboard") has been prepared through the use of proprietary tools and is solely for your informational purposes only. The equipment, tools and parameters used to create this Client Availability Dashboard may differ from those used internally by D2L to measure system…
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Client Availability Dashboard in Brightspace Community
Hello ASCs! We continue to work toward improving your experience with the Client Availability Dashboard originally made available in the ASC Homepage on August 24th 2020. The purpose of this dashboard is to provide you with real-time updates regarding the availability and status of your Org(s). This new Dashboard replaces…
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Changes to Service Catalogue for ASCs - December 2020
What is changing? “Update LE Org Name” is being removed. These requests continue to be a self-serve option using the Org Unit Editor. “Deploy Bulk Tools” is being removed because these tools are automatically implemented with Core. “Enable YouSeeU” is being renamed to “Enable Bongo” to accurately reflect its product name…
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Approved Support Contacts: Create a Custom List View of All Cases Created by ASCs
This article provides instructions for filtering cases in the Approved Support Contact homepage to show cases created by ASCs in the organization. Find more filtering documentation like this on the Approved Support Contact Case Filtering Page. Cases Created by ASCs 1) On the ASC homepage, navigate to “MyCases,” and select…