Information request:
I recently had a question from our Counselling and Accessibility Services department regarding a student having problems with NVDA and the new HTML editor. I think this is a computer specific issue but I'd like to exhaust resources. I was not able to replicate this issue. The student is quite familiar with Brightspace as you can tell, and he's not overly concerned but wants to report it. I'd appreciate any insight you might have if you've run into this before.
Below is all the information we’ve been able to gather from him about the system he is using followed by a description of the issue:
Running NVDA 2020.4 on Windows 10 Pro (version 21H1 (OS Build 19043.1466)).
"It happened once last semester, but I was able to ignore it and pass it off as a fluke, as it was easy enough to get around using other communication methods.
However, recent experiences have confirmed that it is, in fact, an ongoing (and seemingly random) issue.
In fact, I may have written to Joyce about it previously, I can't recall.
In any case. The issue I'm running into, I have experienced with composing a message via FOL mail. I am able to enter the textfield region and I see some controls. However, when I try to type text into the body of my message, nothing happens.
My screenreader deviates from its typical behaviour here in that it announces what letters I am entering, even though it is set not to do so. So my keystrokes are in fact being recognized. However, nothing actually gets entered into the textfield.
I am able to arrow throughout the field and see what text it contains, so I know the field is in focus. However, I am unable to manipulate it in any way whatsoever.
While some have suggested it is an issue with my browser, I can unfortunately confirm that it is not, as it has happened across multiple browsers, even one based on Chrome.
To make matters worse, and perhaps even more unsettling, this issue now appears to extend outside of FOL mail, occurring when I try and compose a message in the class discussion section of FOL. This too however seems to be hit or miss.
My major concern here is that this issue may pop up on a test in situations where I am required to do more than fill in a single blank answer.
I feel it important to note that last year, I did not have any problems with this whatsoever. However, it seems that FOL underwent potential UI changes over the summer. I say this as the composition area looks significantly different than it did before, with some controls disappearing entirely."
