Hello team,
We are currently experiencing recurring issues with H5P activities in our Moodle environment, and we would appreciate your support in investigating the possible causes.
We have identified the following problems:
Activity completion: some students complete the activity, but the completion status is not correctly registered or the activity remains stuck as incomplete.
Video: some videos within H5P activities are not working correctly, affecting the student's ability to complete the activity.
Content/order issues: in some activities, resources or content are appearing shuffled or in a different order than expected, which affects the intended learning experience.
Saving/submission issues: we have also observed situations where students complete an activity, but the result does not appear to be properly saved or synchronized.
We have been using H5P extensively in our courses for approximately one year, and these issues have become a significant concern because they directly impact both our educational content and the usability of the platform for students.
Our H5P activities are integrated into Moodle and are accessed by our students through our digital learning environment. Therefore, we would like to understand whether these behaviors could be related to H5P itself, the Moodle integration, or another technical factor.
Could you please help us investigate these issues and advise us on:
Whether these are known issues with H5P;
Whether there are recommended configurations or updates that could prevent these behaviors;
Whether there is any known issue related to H5P activities being accessed through mobile applications.
We can provide specific examples of affected activities, screenshots, videos, activity files, Moodle/H5P versions, and other technical information if needed.
This is having a direct impact on our students' experience, so we would appreciate your guidance in identifying the root cause and possible resolution.
Thank you for your support.
