Approved Support Contacts: Case Filtering
Since February of 2019, D2L has released two major changes to the Approved Support Contact Homepage. These changes have aimed to connect Approved Support Contacts with more resources inside of the Brightspace Community that can be used to help answer the most pressing Brightspace questions asked of them. Each of these changes has been informed by it's own series of user experience testing sessions with internal and external stakeholders.
In our latest rounds of user experience research we heard 66% of our participants ask for additional support filtering their cases on their homepage. We hope that this documentation will offer that support by providing step-by-step instructions to create new custom list views in your homepage. Select from any of the following linked articles for the instructions to create or delted these list views in your own ASC Homepage. Interested in seeing future documentation like this added to the Brightspace Community? Please leave us a note in the comments section.
Choose the List View That's Right For You
All cases that require additional information for D2L to continue the investigation
All cases created on a specific day
All cases created by ASCs
Delete a Custom List View
Feedback and Known Challenges
There are many options and labels that appear through the case management tool and its list views. Some combinations which may seem intuitive, may not result in an accurate list view. That is why we're working to create guided step-by-step instructions to help you access the right information, at the right time, in your Approved Support Contact Homepage.
If you have requests for future list view types, or other pieces of information you would like to see from your homepage, we hope you'll share that with us in the comments section of this article. We'll use that feedback to create more list view tutorials to add to to the section "Choose the List View That's Right For You." Following this page will provide you with an email notification when updates or changes are made to the information found in this article.