/* * These styles apply ONLY to the header and footer assets. */ footer { background-color: #2C353F; color: white; border-top: 4px solid #FF812C; padding: 40px; line-height: 1.3; } footer .brand, footer .legal, footer nav { max-width: 1186px; margin: auto; } footer .brand { display: flex; justify-content: space-between; } footer .brand svg { width: 76px; height: 50px; } footer nav { display: flex; flex-wrap: wrap; margin: 20px auto 40px; } footer nav div { margin: 0 40px 20px 0; } footer ul { margin: 0; padding: 0; } footer li { margin-top: 10px; list-style: none; } footer a { color: white; text-decoration: none; } footer a:hover { text-decoration: underline; } footer .legal { font-size: 12px; text-align: right; } @media (max-width: 992px) { footer .legal { text-align: left; } footer .legal a { display: block; } } .social li { display: inline-block; margin-left: 10px; } .social a { display: block; width: 24px; height: 24px; text-indent: -9999px; background-size: 24px 24px; } .social .tw { background-image: url("data:image/png;base64,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"); 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Product News ASC Resources

Approved Support Contacts: Create a Custom List View of All Cases Created by ASCs

This article provides instructions for filtering cases in the Approved Support Contact homepage to show cases created by ASCs in the organization.

Find more filtering documentation like this on the Approved Support Contact Case Filtering Page.

Cases Created by ASCs

1) On the ASC homepage, navigate to “MyCases,” and select the cog icon labelled “List View Controls” and select "New"

2) Name your new list view and select "save" ex: Cases Created by ASCs

Note: It is not possible to share your list view with other ASCs at your organization. Only you will be able to see your custom list view. It is recommended to keep the radio button "Only I can see this list view" selected for this reason.

Name your list view using the field labelled "List Name"

Figure: The New List View dialog.

3) A "Filters" menu will open when your custom list view has been created.

Important: The Radio Button must be changed from "My Cases" to "All Cases," then select Done.

Change the radio button from "My cases" to "All Cases" then select done

Figure: The Filter by Owner menu.

4) Select the "Add Filter" hyperlink

The Add Filters hyperlink is found inside of the filtering menu which will open as soon as you've completed the previous step by selecting done in step 3

Figure: The Filters menu showing the applied filters.

5) Select the drop down menu option labelled "Field" and select "Admin Support Contact," set the Operator drop down menu to "equals," and the value to "True".

Select Save to to apply these settings.

Filters of the list view as described in the article

Figure: The My Cases tab in Manage Cases.

Figure: The List View Controls menu with the New option highlighted.