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HEIC file preview not supported
Hello, can you please clarify (or work on incorporating) HEIC image preview for assignment submissions? This has been a standard format for Apple devices since 2017. https://www.adobe.com/creativecloud/file-types/image/raster/heic-file.html
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Issues with Cursor within D2L
This is such a weird problem, but when I insert feedback within the assignment itself by adding a comment, the cursor moves back to the beginning of the sentence. For example, if I start typing "Missing…," as soon as I type the "M," before I move on to the "i," the cursor moves back to the space before "M." I don't even…
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Inline Feedback Problem
This is a bit urgent. I have an instructor whose students are receiving an error when trying to read the instructor's annotations on Dropbox assignments. When I impersonate the student, and attempt to read the inline feedback for the assignment titled Final Reflection Paper, I get the following error: "Something went…
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Pulse App - Upcoming events issue
In the pulse app Upcoming section, only events in the first week are shown. The events were added in the calendar widget with a weekly repeat, but only the initial event is shown, none of the weekly repeated events are being displayed in the pulse app.
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Pagination not working with Sections in quiz
I have two sections sequentially one after another in a BrightSpace quiz. The first one is visible to students. The second is not. Under "Timing & Display" - "Paging" I have set it to "Add page break after each section". There are no questions in the first section. It is just some descriptive text introducing the second…
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Quizzes - broken image while editing
In the Quizzes tool, if you add an inline image to a question with the editor, the image will appear as a broken image with only the alt text displayed if you preview the quiz, the image is displayed.
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Regarding "Quizzes - Improved experience for generating quiz reports | Updated"
I am wondering why the UX team did not sufficiently consider the implications of the changes in the user interface for downloading quiz and other types of information in CSV or Excel files. With the old interface I was able to click on the down arrow next to the item, select grade, select download CSV, and it would happen…
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Dropbox files changing format of student papers
Do we know if there is a cause or a fix for the grading display of student papers in the dropbox that is changing the format of the paper? For instance, a student submitted a properly formatted MLA paper with their name and page number in the top right corner. However, on my end it displays in the grading window as the…
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Assignment submission not showing student annotations.
I have students submitting handwritten work on a .pdf template (saved as a .pdf). The view in the marking window in BS shows the blank template but when I download annotations the full completed .pdf becomes visible in Acrobat. Why is the student markup not showing up in the BS marking window?
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Sections - deleted by IPSIS but still showing in course when adding new users
I'm keen on your advice/experience: We successfully removed three sections by IPSIS from a course (they weren't being used so no users within them). They no longer show in org unit editor and IPSIS admin records show successful removal. When in the course, Classlist, add existing user, the sections aspect still remains.…
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Has anyone experienced inconsistent “overdue” notices for assignments/quizzes completed on time?
Details: In one of our courses, we’re seeing a strange issue where a single assignment appears as “overdue” for all students in the Content area, even though every student submitted it before the due date. I impersonated eight different students, and the behavior is identical—only this one assignment shows the overdue…
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I was working updating my discussion and assignments and the content of my course is now blocked
The above message appears every time my students or I go to course CONTENT; Any idea of what has happened or what can be done? My IT is working on it but never saw this before… thanks
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How can I remove the calendar event associated with content start date?
How can I remove the calendar event associate with content start date? I want to schedule content to become visible to learners at the appropriate date/time without it displaying as an event on the calendar. I have several content pages (i.e. PDFs like session slides) that I want to become visible just at the time of the…
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Is there a way to restore Accidentally Deleted Modules
Hello, Is there a way to restore accidentally deleted modules/units? Thank you!
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Quizzes in which all questions are toggled to "Bonus" do not publish any score to gradebook
We had a faculty member notice some odd behavior recently: while attempting to make an extra-credit quiz, they toggled all of the questions as bonus questions. When attempts are submitted on this quiz, no points appear in the gradebook, only showing a dash (-): Checking the student's submission shows that it did record the…
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PIE Product Idea Exchange - Unavailable Quick and Not Authorized error
When I try to visit the PIE page from the quick links menu https://community.desire2learn.com/d2l/common/dialogs/quickLink/quickLink.d2l?ou=9079&type=lti&rcode=D2LLC-27140&srcou=9079 there is an error: Unavailable Quicklink If I click on that page's Heading "Product Idea Exchange", there is an Unauthorized error
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Feature request: Text Editor: Highlighter <mark></mark>
I've noticed that the default text editor is missing a highlight function, instead support suggested diving into the HTML and adding <mark style="background-color: green;">… Would be really, really nice to have the standard highlighter available in the text editors — great way to mark up a students uploaded text (there is…
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HTML Templates v5 broken
I am trying to install the new HTML Template version 5: https://community.d2l.com/brightspace/kb/articles/26484-html-templates-version-5-0 So far, I have unzipped both the (1) template package and (2) course package, and have done so both (A) locally on my hard drive and (B) within a course shell via Manage Files (as per…
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Assignment Annotation Tool Issues on iPad
I use the annotation tool in Brightspace on an iPad to grade assignments. The pen tool works fine but I can no longer add typed notes. When I select the notes tool and click on the document where I'd like to insert the note, nothing happens. The text tool also isn't working in the same fashion. I have an iPad Pro…
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Why is my banner darker than the original image?
Hi All, I created separate banners for each class but when I upload them they are considerably darker than the original image I created. It's almost as if there's a layer over them. Has anyone else experienced this? Is there a way to clean it up? Thanks!