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Calling all K-12 Teachers!
We would love to hear from K-12 Teachers about how we have organized our Brightspace help documentation. If you're a K-12 Teacher, and have a few minutes, please take a moment to complete this short survey: Tool-based navigation survey – K-12 Teachers Also, if you're part of the D2L Champions Program, you can submit your…
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Forget Password link not working
Hi, Whenever our students or staff click on "Forget Password", there will be no link sent to the email addresses to reset. Please assist.
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Grades: possibility for access to student submission
Hello! Our group was wondering if there is a possibility to click and access the student submissions when looking through the "Preview" window? We keep searching for a One Stop Shopping opportunity if you know what I mean? Merci!
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Quick Eval slow to load!
Hey everyone, I'm noticing a major slowdown with the Quick Eval tool loading. It can take 30-50 seconds to refresh, or load whenever I visit. This includes when I first load it, mark an assignment, and then return to the Quick Eval screen to go to the next assignment. Is anyone else noticing this and what might be causing…
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Quick Links need to be entered twice
In assignments, when I highlight a word or phrase to quick-link, it asks me to type in the word or phrase in a pop-up window. Why do I need to manually type in something I just highlighted? This word processing 101 and should be expected on any platform in the year 2025. Again — so many extra clicks for something that the…
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How can teachers ensure they see student submissions immediately when they are submitted?
Hello, One of our teachers is reporting that she is not always seeing student submissions in real time when they are submitted. As a result, she has assigned students to extra blocks of catch up time, not knowing the student has already submitted their work. The students have been able to produce their confirmation emails…
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how is time calculated when listening
I have a quick question and thought you might be able to help me. When a student uses the 'listening' to content feature that's built into D2L does it track that as time logged in and engaging with the course? I encountered an issue today where a student claims she's been listening to all her lessons that way but was told…
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How do I set up KTCA rubrics and grading schemes?
We've been gradually migrating from Edsby to Brightspace. Does anyone know how I can do the following: A. Create a KTCA rubric similar to the image below. B. Set up my grade book with KTCA achievement levels. C. Create a report card similar to this? Thank you!
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Question on data reported for feedback read
Hi! We recently were looking at the "FeedbackIsRead" column in the data report "Assignment submissions" and we've noticed some issues with the way the data is collected for feedback. If a user views their overall feedback from the Gradebook, this doesn't count as "read". Additionally, if there is inline marks that the…
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Inline Feedback disappearing
Hello, A couple of students have reported their inline feedback from their instructor is missing. We have discovered the inline feedback an instructor leaves on assignments disappears after about 6 months. Is there a setting that can be adjusted? We DO NOT want the inline feedback to disappear, especially if the student…
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Export Levels of Achievement from Mastery View
There are options to export the traditional grades from the Grades tool, but I can't seem to locate a way to export the levels on standards from Mastery View. Is there an export option for Mastery? Is there an API we could harness to export ourselves if the option hasn't been built into the UI yet?
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Why does the error retrieving credentials ad appear?
When entering the courses the advertisement appears. It is not with all teachers, only with some. 1. Enter credentials. 2. Choose a course. 3. Notice appears.
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How do I delete old courses I no longer want or need?
we have a whole new set of courses and want to delete the old ones. How can we do this?
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How do I hide courses that I don't want to see on the search list?
We have a new set of courses this year and want to hide last year's courses from the drop-down list under the grid at the top of the page.
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Quick Eval - the PDF work that students submitted does not show up.
Hi there, Previously under the Quick Eval, teachers are able to view the PDF submitted by students. But starting from last week, the PDF is not visible anymore. Help please. Thank you.
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Optional or Required
Where do I set this up for an individual page?
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Glossary
Where can I find information on creating and connecting the glossary to the content?
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Spaces that I Need Deleted
I would like every line to look like line number 1 with location and object and the two blanks all on one line. However, number 2, 3 and following have an extra space that is added. I have tried html and everything else I can think of to make this space after 2. location: go away. Thanks in advance…
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Multiple Choice vs Matching Quiz for Answers with Numbers
Is there a way that the "Question 4" headings can be removed for multiple choice questions? Ideally I would like just the picture and no heading at all. It complicates things when the answers are numbers as well. I tried to create this quiz as a Matching quiz, but that didn't work because again — the numbers complicate…
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I need access to SAML management.
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How can I make announcements stay up instead of requiring click to show
How can I make announcements stay up instead of requiring click to "Show all Announcements". If this is not possible, is there an alternative widget to "Announcements" that would work the same way on a home page, but not remove them? Also: What causes announcements to become hidden from view? Is it just evolved time or…