All customers have the opportunity to attend monthly Brightspace Guided Training Webinars and get their questions answered with the help of the D2L Training Team.

I received some support and have tried it, but nothing seems to be working. I'm wondering if there's something else I need/should be doing?

Here's the support suggestions I received:

If the Brightspace page loads normally but you cannot scroll vertically, the cause is usually on the browser/page-rendering side rather than a Brightspace issue.

Here's some things that you can try.

1. An embedded object is capturing the scroll. If the page contains an iframe, your mouse pointer may be sitting over that object. The embedded frame can capture the mouse wheel without actually scrolling. Move the pointer over a blank area of the Brightspace page and try scrolling, or use Page Down/arrow keys.
   
2. The Brightspace page's scroll container has become stuck. Brightspace uses nested containers rather than always relying on the browser's main scrollbar. Occasionally, a JavaScript/rendering problem can leave the page visible while its main content container is effectively locked.
   1. Try Ctrl+F5 to force-refresh the page.
   2. Also try resizing the browser window; surprisingly, that can force Brightspace to recalculate the page dimensions.
      
3. Browser zoom is causing a layout problem. Reset the browser to 100% zoom with Ctrl+0, then reload the page. Browser pages can react oddly sometimes when they are zoomed/scaled differently.
   
4. An extension or browser setting is interfering. Ad blockers, accessibility extensions, password managers, translation tools, or other extensions that modify webpages can occasionally interfere with Brightspace's page structure.
   1. Open the same page in an InPrivate/Incognito window. If scrolling works there, an extension or cached browser state becomes a strong suspect.
      1. In that case, delete your browsing history, clear your cache, delete any cookies. Also reboot your computer. (NOTE: This is always a good practice when you're having issues with navigating and loading webpages.)
         
5. It may be specific to that Brightspace page. This is an important diagnostic. Open a different Content page in the same Brightspace course. If other pages scroll but this particular page doesn't, then there may be an issue with that particular page.
   
6. A hidden overlay may be sitting on top of the page. Occasionally a dialog, menu, loading overlay, or accessibility component doesn't dismiss correctly. It can be transparent but still intercept mouse/touch events. Press Esc a couple of times and see whether scrolling returns. For example, you might see these dialog boxes when setting permissions for sharing documents.

Hoping that one of these strategies will remedy the problem. Above all, try the clearing of your cache/deleting cookies/computer reboot option first. If that works, great. If not, then I suggest moving through this sequence of actions:

Ctrl+0 → Ctrl+F5 → try another Brightspace content page → try the affected page in an InPrivate/Incognito window → try another browser

y learning platform does not seem active and running. Cannot post to discussion board, no recorded lectures and links come up with the above message. Is that normal?

I have four activities to go on Module 1 of the technology training course for faculty, but I can't seem to access them from the homepage. Will you please point me in the right direction?

I'm trying to learn more about UHaulLife and how it works for U-Haul employees. I understand it's an employee portal where team members can access payroll information, training resources, benefits, and work-related tools. Before using it, I'd like to know how the login process works and whether new employees need to complete any additional setup. Has anyone here used the portal recently? I'd appreciate any tips about accessing pay stubs, training, or employee benefits, as well as any common login issues and how to resolve them. Thanks in advance for your help!

Dale

When I open any course, go to Grades, and then click Export, the system shows an Internal Error page. This issue happens in all courses I have tried.The error page URL is:dmug.brightspace.com/d2l/error/500The error message says:

There was an error processing the page you requested. Contact technical support. Tell them which page you tried to reach and how you got this error message.

I have attached a screenshot of the error for your reference.Please investigate this issue and advise how it can be resolved.